DUE TO THE CURRENT COVID-19 RESTRICTIONS IN PLACE, WE HAVE TEMPORARILY CLOSED OUR STORE. You can still browse through our store in the meantime

Terms and conditions

Last updated: 23/01/2020

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By placing an order with Universal Party you are agreeing with the stated Terms & Conditions.

1.Unfortunately we do not offer refunds or returns on our goods as they are all perosnalised items, In the case that you receive your products and is deemed faulty on arrival we will gladly replace the faulty item or issue a refund within 7 days of goods being delievered.

2. All Goods remain the property of Universal Party until payment is received in full.

3. Prices are subject to change without notice.

4. Full payment must be received prior to dispatch.

5. All prices are quoted in (AUD) Australian Dollar.

6. Your 'order start date' will commence from the day payment is received in full

7. Items which are made to order are subject to slight variation. The photographs shown on this website depict a representation of the completed article.

8. Payments can be made by PayPal, Afterpay or Credit card.

9. Delivery will be organized by Universal Party and the freight is based on purchased price.

10. All items are handmade and will take 3-5 business days to be made and then shipped out on your chosen shipping date, in the unlikely event where we receive high volume orders or a large quantity orders, it may take 7-9 business days to be made, which we will contact you.

11. Universal Party must be notified within 7 days of receipt of faulty goods.

12. Universal Party only offers shipping within Australia.

13. Once goods have been dispatched, Universal Party will hold no responsibility for loss or late arrival of parcels as it is out of Universal Party's hand once dispatched.

14. Universal party cannot be held responsible for delivery times so please ensure you allow enough time for your order to reach you before the all important party date. Please see our shipping information page for more information.