FAQ

Are the products on your site actually in stock?

Yes. Universal party works hard to keep accurate stock levels so items you purchase on-hand are ready to be shipped.

If an item has sold out, it will be displayed as  "Out of stock", if the items are out of stock we will restock it as soon as possible.

In the unlikely event that a stock count error has been made and we are out of stock of the item you ordered we will contact you immediately via phone or email to discuss your preference of a refund, substitute product or back order.

How can I pay for my order?

Universal party offers payment options for your convenience. We currently accept all major credit cards, Visa, Mastercard, American Express, Paypal and Afterpay. These options will be presented to you in the checkout and you can choose the option that suits you best.

Do you ship internationally?

We only ship within Australia.

How long will my order take to arrive?

Your items will be posted within 1-2 business days after payment has cleared. Depending on your location, please allow between 1-7 business days for your parcel to arrive. Universal party cannot be held responsible for delivery times so please ensure you allow enough time for your order to reach you before the all important party date. Please see our shipping information page for more information.

For all personalised item orders, will take 1-3 weeks processing time.

I need my items urgently. Can you Express Post?

Yes! If your order is urgent we suggest you choose the Express Delivery option.

Can I Pick Up my Order?

At this point in time we don't have order pick up as an option.

How do I cancel/modify my order?

Once your order has been submitted it immediately goes to the warehouse for processing. If you need to cancel or modify your order you need to contact us immediately to determine if we can accommodate any changes. We will try to help, however please understand we have extremely quick turn around times and high volumes of orders so change requests are not always possible.

Do you accept returns?

We will gladly refund or exchange on goods purchased within 14 days upon date of delivery of goods, Buyer must pay for return postage.

Unfortunately we do not offer refunds for personalised or pre-filled bombonieres favours purchases.

If your product purchased is deemed faulty we will gladly replace the faulty item or issue a refund.

What do I do if I have received damaged/incorrect items?

If you believe you have received a faulty or incorrect product please contact us immediately by telephoning us on 1300 872 789 or email us at info@universalparty.com.au or completing our online Contact Us so we can resolve the issue promptly for you.

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We look forward to being able to help with your enquiry.

Please visit our Contact Us page.